Try not to slip into someone else’s manufactured urgency today. It is tough when it’s your boss who is creating the chaos. I had a boss who would literally be waiting for me at my office door on Monday mornings with some “emergency”. I learned to listen, agree with her, go into my office,close the …
“The customer experience is the next competitive battleground.” Jerry Gregoire, former CIO, Dell “The customer’s perception is your reality.” Kate Zabriskie, President, Business Training Works It’s truly amazing how dependent our brands and businesses are on first impressions. A careless action or thoughtless word can change a perception in a few seconds. Maybe this is …
